| BUYER'S
GUIDELINES |
SELLER'S
GUIDELINES |
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|
| 01. Eaam Bidding
Process. |
01. How
do I submit an item for eaam auction ? |
| 02.Restriction
in participation in Bidding |
02. How
do I add a photo to my listing ? |
| 03.Difference
between normal bidding and auto bidding. |
03. Items
which you are not allowed to sell. |
| 04.Normal
Bidding |
04. How
do I monitor all my auction activity ? |
| 05. Auto
Bidding |
05. Can
I change any item after auction starts ? |
| 06.Bid Increments.
|
06. How
do I cancel bids in my auction ? |
| 07.Cancellation
of Bid. |
07. How
do I close or cancel my auction ? |
| 08.Reserve
Price. |
08. How
do I answer a bidder's question ? |
| 09.Bid Acceptence. |
09. How
do I answer a bidder's question ? |
| 10. What
is outbid ? |
10. My auction
closed, can I resubmit ? |
| 11.Password
Change |
11. How
do I contact the winning bidder ? |
| 12.Forgot
Password. |
12. What
if a bidder backs out ? |
| 13.How
do I contact the seller ? |
13. What
if my Reserve Price is not met ? |
| 14. Where
do I send payment and what format? |
14. How
do I rate a bidder ? |
| 15. Physical
material different from the auction description ?
|
15. I have
received a complaint against my auction. |
| 16. How
do I rate the seller ? |
16. How
can I promote my auctions and get more bids ? |
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17. Blacklisted
a bidder. |
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18. Notification
system for auctions. |
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|
01. Eaam Bidding Process.
To bid in EAAM Auction, you will have to be a registered
buyer. For registration you have to log into EAAM Auction
Web site(www.eaamindia.com) and click the button for Terms(Buyer
Terms -->and fially Registration page). You have to fill
up the form and submit it. You will have to remember the
user id and password which you have entered. These id/passwor
will be required for future bidding. Your login will not
be activated and you will not be able to bid unless you
pay your registration fees (off line) and submit your all
necessary documents. After the payment is made your login
will be activated and you will be allowed to bid. |
02. Restriction in participation
in Bidding.
There is no limit(restriction) to the number of auctions
you can bid. So long an auction is active you can bid as
many as you like. |
03. Difference
between normal bidding and auto bidding.
You can bid on an item by straight bidding (normal bidding)
or automatic bidding. |
04. Normal
Bidding
Enter an amount higher than the current highest bid and
click the bid button. Your bid will be accepted.
|
05. Auto Bidding
Automatic bidding places bids on your behalf at pre specified
increments. Simply enter your maximum bid (the highest amount
you are willing to pay), and the increment amount.
|
06. Bid increments.
Any new bid must be greater than the current high bid. The
minimum additional amount you're required to add on the
previous bid is called the bid increment. |
07. Cancellation
of bid.
After you place a auto bid on the auction page, you can
cancel the auto bid. So before you click auto bid, be very
careful whether you are willing to bid or you have the sufficient
fund to purchase the item in case you win the bid. Here
cancel option means you can change your increment and maximum
bid amount (increase or decrease) or you can shift from
auto bidding to manual bidding.But the moment you click
auto bid and if your bid amount is the final highest bid
then you can not backout from the auction. |
08. Reserve
price.
The reserve price is the lowest price the seller is willing
to accept for the auction item. In fact the seller puts
reserve price for every item he posts before the starting
of an auction. The seller can not disclose these reserve
price to any body. This is very secret matter. |
09. Bid acceptence.
During the bidding process, Every buyer will see the highest
bid on the Bid page. If your bid is the highest, the page
will show you the highest bid. (This doesn't mean that you've
won the auction, only that your bid is currently the highest
bid. To win, the auction must close without any higher bids.)
|
10. What is
outbid ?
You have to be vigil on the auction floor. Once you find
that a bid has appeared which is higher than the bid you
made, if you have the sufficient fund to purchase the item
then you have to re-bid. |
11. Change
Password
You can change your password any time.In the top menu there
is one button called Password.Under Password menu, change
password sub-menu is there.Click change password.Fill-up
necessary inputs and submit the form.It will change your
password.It is advisible to all registered user that you
must change your password on regular basis and keep it in
safe place. |
12.
Forgot Password.
If you forgot your password then, you need not to worry.In
the top menu there is one button called Password.Under Password
menu, forgot password sub-menu is there.Click forgot password.Fill-up
necessary inputs and submit the form.You will be informed
by email. |
13. How do
I contact the seller ?
You will be informed by email when you win an auction. You
will have to pay the requisite amount as material value
for the bid you won to EAAM (off line). EAAM will provide
you with Delivery Order which you have to show to the seller
for collecting the material. |
14. Where
do I send payment and what format(cash/cheque/DD)?
You have to make the payment to any of the region / branches
of EAAM (offline) unless specified otherwise. |
15. Physical
material different from the auction description ?
It is the duty of the buyer to physically inspect the materials
at the sellers location prior to the auction start. |
16. How do
I rate the seller ?
It is through your personal experience in dealing with the
seller that you can rate the seller. |
|
01. How do I submit an item for eaam auction
?
Selling an item on EAAM Auctions
is easy. To submit an item in EAAM Auction, you will have
to be a registered seller. For registration you have to
log into EAAM Auction Web site and click the button for
registering. You have to fill a form and submit it. You
will have to remember the user id and password which you
have entered. This will be required for all operations
related to your auction. After entering into agreement
with EAAM (offline) your login will be activated and you
can submit your auction and the items pertaining to the
auction. Items will be posted by EAAM. |
02. How do
I add a photo to my listing ?
Scanned images of the item to be sold can be sent to EAAM
for inclusion and display along with the material list.
|
03. Items
which you are not allowed to sell
Here's a list of items that generally are not
allowed on EAAM Auctions.
- Weapons
- Counterfeit
or Knock-Off Goods
- Items Subject to Embargo
- Hate Materials
- Live Animals
- Goods Made From Protected
Animal/Plant Species
- Recalled Goods
- Hacking/Surveillance/Interception/Descrambling Equipment
- Cigarettes
- Illegal Drugs and Paraphernalia
- Prescription Drugs and Medicl
Devices
- Body Parts and Bodily Fluids
- Stolen Products and Items
Used for Theft
- Fireworks, Explosives, and
Hazardous Materials
- Government IDs
- Police Items
- Stocks and Securities
- Gambling Items
- Services
- Individual Contracts
- Non-Transferrable Items
- Non-Packaged Food Items
- Copyright or Trademark-Sensitive
Goods
|
04. How do
I monitor all my auction activity ?
You can monitor your auction activity by logging into using
your login and password. You can view the bidding history
of the live auctions, reserve prices (Reserve Price can
only be viewed by Seller and no one else), and other features.
However you will be auto emailed once the auction ends with
detail information on the auction (Highest Bidder, Subject
to Approval items, Rejected Items). |
05. Can I
change any item after auction starts ?
You will not be allowed to modify or change any item once
the auction starts. |
06. How do
I cancel bids in my auction ?
You cannot cancel a bid. But you can restrict a buyer from
bidding. For that you have to contact EAAM and make a formal
request to lock the specific buyer's bidding. |
07. How do
I close or cancel my auction ?
You cannot close / cancel your auction once it starts. You
can cancel your auction prior to the starting of the auction.
For that you have to contact EAAM and make a formal request
to cancel the auction. |
08. How do
I answer a bidder's question ?
Bidder's question that will come to you by email can be
answered by clicking the 'Reply' button present in your
email client you are using. |
09. My auction
closed with a winner. What do I do next ?
On closing of the auction you will be intimated about the
winner. The winner will also get an email stating what he
has to do. He will contact EAAM and EAAM will handover him
the Delivery Order after getting the requisite material
value. The winner will approach you with the Delivery Order
for allowing him to lift the material. |
10. My auction
closed, can I resubmit ?
The question of resubmit comes when you will not find a
buyer that may arise due to the following reasons.
i) Nobody submitted any bid.
ii) The highest bid amount is lower than the reserve price.
iii) Withdrawal of an item prior to auction.
On your request EAAM will arrange for re-auctioning. |
11. How do
I contact the winning bidder ?
On closing of the auction the winner will get an email stating
that he has won the item and what he has to do. He will
contact EAAM and EAAM will handover him the Delivery Order
after getting the requisite material value. The winner will
approach you with the Delivery Order for allowing him to
lift the material. |
12. What if
a bidder backs out ?
a) If the bidder backs out after becoming the successful
bidder the login of the defaulting bidder will be deactivated
and the bidder will not be allowed to take part in any other
auction in future.
b)If the successful bidder backs out after depositing EMD/Security
Deposit, the EMD/Security Deposit as submitted by the bidder
in default shall be forfeited and remitted to you after
deduction of our proportionate service charges. |
13. What if
my Reserve Price is not met ?
If the reserve price has not been met by close of auction,
the auction closes without a winning bidder. If the bid
price matches the limits specified for inclusion in Subject
To Approval (STA), then the same shall be shown under STA
category and you will be informed about that. In this case
you have to convey the acceptability of the bid amount or
otherwise of the bid value to EAAM as well as the bidder
within 3 days (Excluding holidays) of the close of the auction.
On your request EAAM will arrange for inclusion of the unsold
item in your next auction. |
14. How do
I rate a bidder ?
There are various reports available by which you can rate
a bidder. |
15. I received
a complaint against my auction. What does this mean ?
The complaint may be on the item or on the process of auction.
The item to be physically inspected by the buyer before
bidding and the buyer should not complain. The process of
auction is a proven one and there should be no complaint
on the auction process. Any other complaint should be mutually
resolved either by you or EAAM or both.
|
16. How can
I promote my auctions and get more bids ?
As a seller, you want to attract bidders to your auction
to get a higher price. Here are some suggestions to help
to attract more attention to your auction.
Feature your auction: You can highlight your auction in
the page by special agreement with EAAM.
Describe your item in detail: The more information you can
give about your item, the more bidders will bid with confidence
since they know exactly what they are getting. Be sure to
include information like condition and size of the item.
Add a photo: Seeing is believing. Generally, auctions with
images have higher sell-through.
Place your auction in the correct category: Many users like
to browse through our categories. Placing your auction in
the appropriate category increases the likelihood of interested
bidders viewing it. |
17. Blacklisted
a bidder.
You can blacklist a buyer from bidding. For that you have
to contact EAAM and make a formal request to blacklist the
specific buyer. |
18. Notification
system for auctions.
Yes. Forthcoming auctions are notified to registered buyers.
Among other notifications the auto notfication to the winner
and seller needs appreciation. |
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